77fb Privacy Policy
77fb places the highest importance on the privacy of personal information of all its users. In this policy we clearly describe what information is collected, why it is collected, and how it is kept secure.
Introduction and Scope
77fb (referred to in this document as "the Platform", "we", "our") is an online gaming and betting platform operated for adult users in Bangladesh. This privacy policy sets out what types of information we collect from users, how that information is used and stored, and under what circumstances it may be shared with third parties.
This policy applies equally to the 77fb website, mobile application, and all associated digital services. Continuing to use the platform means you are considered to have agreed to the terms of this policy. Users must be at least 21 years of age — this requirement is verified at the time of account registration.
We may update this policy from time to time. If any significant changes are made, a notice will be published on the platform and the date of the update will be changed.
Information We Collect
77fb collects two types of information from users: information provided directly, and information collected automatically.
2.1 Information Provided Directly
When you create an account, make a deposit, or contact us through a support channel, the following information may be collected:
- Full name and date of birth
- Mobile number and email address
- National ID card or passport details (for identity verification)
- Payment method details — such as bKash, Nagad, Rocket, or Upay account numbers
- User-set password and security question answers
2.2 Information Collected Automatically
Some information is collected automatically while using the platform:
- IP address and device identifiers
- Browser type, operating system, and device language settings
- Login time, session length, and page browsing information
- Gaming activity, bet history, and transaction records
- Information collected through cookies and similar tracking technologies
2.3 Information Received from Third Parties
In some cases we may receive limited information from third-party verification services for the purpose of identity verification or fraud prevention. This information is used only for its specified purpose.
Purpose of Using Information
Collected information is used only for specific and legitimate purposes. 77fb never uses user information unnecessarily or without authorisation.
- Account management: Completing the registration process, verifying login, sending OTPs, and enabling password resets.
- Financial transactions: Processing deposit and withdrawal requests and ensuring transaction security.
- Identity verification and security: Detecting and preventing fraudulent activity and maintaining account security.
- Customer support: Providing assistance in Bengali and English via 24/7 live chat and email, and resolving complaints.
- Service improvement: Analysing user experience to improve the platform's performance and security.
- Notifications and communications: Sending transaction confirmation messages, security alerts, and relevant service notifications.
- Responsible gaming: Monitoring user gaming behaviour and taking necessary steps in cases of problematic activity.
Information Sharing and Disclosure
77fb does not sell or rent users' personal information. However, information may be disclosed in the limited circumstances listed below:
4.1 Third-Party Service Providers
The minimum necessary information may be shared with selected service providers to carry out specific functions such as payment processing, identity verification, technical infrastructure, or customer service. All such partners are bound by strict confidentiality obligations.
4.2 Legal Obligations
We may be legally required to disclose information when necessary to comply with a court order, a lawful request from law enforcement, or applicable law.
4.3 Business Restructuring
In the event of a merger, acquisition, or business transfer, user information may be transferred to the new entity, subject to the obligation to maintain the terms of this policy.
Data Storage and Security
77fb applies industry-standard technical and administrative safeguards to keep user information secure.
5.1 Technical Safeguards
- SSL (Secure Socket Layer) encryption is used for all data transfers.
- Stored sensitive data is protected with AES-256 level encryption.
- Regular security audits and vulnerability assessments are conducted.
- Firewalls and intrusion detection systems are active to prevent unauthorised access.
5.2 Administrative Safeguards
- Only authorised staff may access user information, and access is strictly limited on a need-to-know basis.
- Staff receive regular training on data protection.
- Agreements with third-party service providers include confidentiality clauses.
5.3 Data Retention Period
User information is retained while the account is active and, after account closure, for a defined period as required by legal and business obligations. Once the specified period ends, data is securely deleted or anonymised.
Cookies and Tracking Technologies
Cookies and similar tracking technologies are used on the 77fb platform. These technologies store small data files in your browser that help improve platform functionality and personalise the user experience.
6.1 Essential Cookies
These cookies are essential for maintaining login sessions, storing security tokens, and running the platform's core functions. Disabling them will prevent the platform from working properly.
6.2 Functional Cookies
These cookies are used to remember language preferences, display settings, and previous activity, providing a more convenient experience on subsequent visits.
6.3 Analytics Cookies
Analytics cookies are used to understand how much time is being spent in each section of the platform and which features are used most. The data collected is analysed in aggregate and no individual is identified.
You can control or delete cookies from your browser settings. Please note that disabling certain cookies may limit some features of the platform.
User Rights
As a user of 77fb, you have the following rights over your own information:
7.1 Right of Access
You have the right to know what information we hold about you. If you request it through a support channel, we will provide you with the details of that information.
7.2 Right to Correction
If any information in your profile is incorrect or incomplete, you may request that it be corrected. This can be done through account settings or by contacting support.
7.3 Right to Deletion
In certain circumstances you may request that your personal information be deleted. However, we may need to retain certain information for a defined period due to legal obligations or ongoing transaction processing.
7.4 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional messages or notifications, you may opt out at any time. Transaction-related messages, security alerts, and account-related notifications are outside the scope of the opt-out.
To exercise any of the rights above, please contact the 77fb support team. You can find more information about how to contact support in our FAQ section.
Children's Privacy
77fb is strictly not for anyone under the age of 21. We do not knowingly collect any information from minors. If it comes to our attention that a minor has provided information, we will take immediate steps to delete it and close the associated account.
Reading our Responsible Gaming Guidelines will give you more details about our policies on protecting minors.
International Data Transfers
Although 77fb operates primarily for users in Bangladesh, some data may be stored or processed outside Bangladesh due to the location of our technical infrastructure and service providers.
For any international data transfer, we ensure that the receiving party maintains adequate data protection standards and handles data under terms consistent with this privacy policy.
Policy Changes and Contact
77fb reserves the right to amend this privacy policy at any time. For significant changes, a notice will be published on the platform and the date of the change will be updated on this page. Continuing to use the platform after any change means you are considered to have consented to the updated policy.
For any questions or concerns about the privacy policy, our support team is available 24/7. Contact us at:
Our support team is able to assist in both Bengali and English.