FAQ
77fb FAQ — Withdrawal, Account and Betting
This page provides detailed answers to the most frequently asked questions from 77fb users. Why is a withdrawal pending, how does account verification work, what do you need to know about cricket and sports betting — and everything from opening a new account to resolving login issues is answered here in clear English. For players aged 21+.
For ages 21+
Questions by topic
Withdrawals
Withdrawal questions
Withdrawal requests are usually processed within 15 minutes to 2 hours. However, if account verification is not complete, wagering requirements have not been met, or the wallet number provided does not match the one on your account — the request may remain pending. Contact 77fb live chat to identify the issue quickly.
No. According to 77fb's terms and conditions, to withdraw welcome bonus money you must first meet the wagering requirement — the bonus amount must be wagered 15 times. For example: if you receive a ৳2,000 bonus on a ৳1,000 deposit, the wagering requirement is ৳2,000 × 15 = ৳30,000. Only after meeting this requirement can winnings earned from the bonus be withdrawn.
The minimum withdrawal limit at 77fb is ৳800. No withdrawal request below this amount is accepted. Withdrawals can be made to four mobile wallets: bKash, Nagad, Rocket, and Upay. When withdrawing, make sure the wallet number matches the registered number on your account.
Withdrawals via bKash, Nagad, Rocket, or Upay are generally completed within 15 minutes to 2 hours. If your account is fully verified and wagering requirements are met, the money reaches your wallet within this timeframe. 77fb keeps the withdrawal process running even at night or during busy periods.
No, this is not possible. According to 77fb's policy, withdrawals can only be made to a wallet that is registered in your own name and linked to your account. Sending money to someone else's bKash or Nagad number is not allowed — this is strictly enforced for security and to prevent money laundering.
If the request is still in a pending state, you may ask for it to be cancelled through live chat. However, once processing has begun, cancellation is not possible. Before submitting a withdrawal, carefully verify the amount and wallet number. If there is any issue, the 77fb support team will assist.
Identity confirmation
Account verification
Yes. 77fb uses SSL encryption to keep all documents secure. Your national ID or other documents are used solely for identity verification and are not shared with third parties. The privacy policy contains detailed information on this.
Yes, this is mandatory. The bKash, Nagad, Rocket, or Upay wallet must be registered in the same name used to open your 77fb account. If the names do not match, the withdrawal process will be blocked and account verification may fail. This is an important security measure to prevent fraud.
77fb may ask for verification typically before a first large withdrawal or during a routine security review. Verification may also be requested when logging in from a new device, for unusual transaction patterns, or when account details are changed. Keeping verification complete makes future withdrawals faster.
If verification is rejected, 77fb usually provides the reason. If the image quality is poor or the document is unclear, you will need to resubmit a clearer image. If the names do not match, supporting documents may be requested. Contact 24/7 live chat to find out which documents are needed.
Account verification is done for three main reasons: first, to confirm your identity and prevent the use of accounts in someone else's name; second, to prevent money laundering and fraud; and third, to confirm the 21+ age requirement. This process is followed as part of 77fb's responsible gaming policy.
Betting guide
Cricket and sports betting
In live betting, you can place bets in real time while a match is in progress. Odds change over by over — they shift instantly when a wicket falls or a big shot is hit. Live markets for BPL, T20 World Cup, and international matches are available in the cricket betting section. Check the odds carefully before placing a bet as live odds change quickly.
Betting on multiple events at once is called an accumulator or multi bet. You only receive the full return if all selections win — if even one loses, the entire bet is lost. Example: ৳100 on three selections with odds of 1.40, 1.70, and 1.90 — combined odds are 1.40 × 1.70 × 1.90 = 4.52, giving a potential return of ৳452.
Yes. At 77fb you can bet on BPL, IPL, T20 World Cup, and Bangladesh Tigers international matches. Various markets are available including match winner, top batter, total runs, and number of wickets. See the 77fb Bet page for detailed information on betting options.
Decimal odds are the simplest format. Stake × Odds = Total Return. Example: if Team A's odds are 3.00 — a ৳200 bet returns ৳600 if you win (profit ৳400 + stake ৳200). If Team B's odds are 1.50, a ৳200 bet returns ৳300 (profit ৳100). Odds never go below 1.00.
If a match is abandoned or declared no result due to rain, 77fb generally refunds the stake for that bet. If a result is determined by the Duckworth-Lewis method, that is treated as the final result. If one selection in a multi bet is no result, that leg is removed and the odds are recalculated with the remaining selections.
At 77fb, in addition to cricket, you can bet on football, tennis, badminton, and more. Domestic and international tournament matches are added regularly. Besides sports betting, you can also play live dealer games and slots at the virtual casino.
Registration and login
Account questions
To open a new account, go to the 77fb Login page and fill in the registration form — enter your name, mobile number, username, and password. An OTP will be sent to your mobile to confirm registration. Provide all details correctly as the name will be checked against your wallet during withdrawal. Only those aged 21+ can open an account.
There should generally be no problem, but for security reasons OTP verification may be required the first time you log in from a new device. The OTP will be sent to your registered mobile number. If your mobile number has changed, contact support to update it before logging in.
No. Under 77fb's rules, a player may only hold one account. If multiple accounts are found, all accounts may be suspended and balances forfeited. If you have lost access to an old account, contact support to recover it rather than opening a new one.
Your password should be at least 8 characters long — use a mix of uppercase letters, lowercase letters, numbers, and special characters for a strong password. If you forget your password, click the "Forgot password?" link on the login page and reset it via OTP sent to your registered mobile. Do not share your password with anyone.
Generally, a username cannot be changed once it has been set. So choose a username that is easy to remember at the time of registration. Use only English letters and numbers in the username — special characters and spaces are not allowed. Contact support for any technical issues.
Direct support
For more questions, contact support
If you can't find the answer on this FAQ page, the 77fb support team is ready to help seven days a week, twenty-four hours a day. Support is available in both Bengali and English.
Live chat
Chat directly from any page on the site — you will usually get a reply within a few minutes.
Email support
For detailed issues, write to us by email: [email protected] — in Bengali or English.
Play responsibly. Learn more about responsible gaming. For ages 21+.